FAQ

Product Information

Why Hemp Extract?

Our products are infused with phytocannabinoid-rich oil derived from specially selected hemp plants to help you chill out without missing out.

Why Adaptogens?

Adaptogens are a natural ally in dealing with stress and fatigue and works within the body to help regulate function and – most notably – help us adapt to stress.

When should I drink this?

Our plant-based cocktails are great anytime you feel like drinking but don’t really feel like drinking. Enjoy daily (night or day), or as needed to help be the best version of yourself.

Are They Really Non-Alcoholic?

Absolutely! Although the flavors are inspired by craft cocktails, all our products are non-alcoholic.

How Will They Make Me Feel?

Our products are non-intoxication and made from all-natural adaptogens. Those who regularly consume adaptogens often have similar experiences to those who meditate (enhanced mood and mental clarity).

Do They Need to Be Refrigerated?

Our all-natural non-alcoholic cocktails are shelf-stable and do not need to require refrigeration; however, we recommend enjoying chilled or on the rocks for a superior experience.

Shipping Information

What Shipping Methods Are Available?

“Standard Delivery” (2–4 business days)
“Next-Day” (1–2 business days) *only available before 12pm, Mon–Thu*

How Long Will It Take to Get My Package?

Standard Shipping orders typically take 1-10 business days depending on your location and are processed within 48-72 hours of receipt, Monday through Friday. Orders received after 2 pm on Friday and on weekends will be processed the following Monday. In addition, we also offer 1-day and 2-day express shipping. Please see Shipping Policy for details.

Do You Ship Internationally?

We do not ship internationally at this time. We do, however, ship our products to most states in the USA.

What Are the Shipping Costs?

Shipping charges are based on your location and will be calculated and presented during the checkout process.

Can I Ship to a PO Box?

Orders that are under $200 may be delivered to a PO Box. For orders over $200, we require a signature for delivery, so a physical address where someone will be available to receive and sign for the package is required.

Payment Information

What Payment Methods Are Accepted?

We want to make buying your functional beverages fast and easy. You can use any of these payment options:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
Is Buying Online Secure?

Yes. We take the utmost care with the information that you provide us when placing an order. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) to ensure safe transmission of your personal information. That information is further encrypted & stored with our credit card processor.

If you have further questions about security while ordering online, please feel free to e-mail us at infor@propositioncocktail.co.

Orders

Do I Have to Order by the Case?

Yes. Shipping would be prohibitively expensive if we shipped individual bottles. 6-packs ensure the best possible shipping cost and fastest possible delivery time.

What Is VIP Club Membership?

VIP Club Members unlock $45/case pricing with a recurring monthly order of at least 1 case. There is absolutely no cost to join and we’ll contact you a few days before each order ships so you can update your shipping information or product selection as needed. Of course, you can pause shipments at any time. If you need to cancel before the second shipment, the difference in case price will be charged to your card on file ($20/case).

In addition to product discounts, VIP Club Members get exclusive access to offline industry events, priority access to pop-up experiences, the opportunity to help choose new flavors, limited-edition swag, and more.

How Can I Make a Change to an Order I Just Placed Online?

Please email us at info@propositioncocktail.co as soon as possible if you want to change or cancel your order or change the shipping method. We process orders quickly but will do our best to accommodate your request.

How Do I Track My Order?

After your order has been placed we will send out an order confirmation email, followed by a separate shipping confirmation email with a tracking code. We have found that often USPS does not scan packages at the point of origin so the online tracking sometimes shows “not shipped” even if the package was shipped. If you have any concerns about your order, email us at info@propositioncocktail.co and we will confirm date of shipment.

I Have Not Received My Order Yet – What Can I Do?

Email us at info@propositioncocktail.co.

Return Policy

How Can I Return a Product?

Our return policy is only valid for 30 days from the date of purchase and only if a product is defective or damaged.

If 30 days have gone by since your purchase, we can no longer offer a return.

Due to the nature of our products, we do not allow returns once the item has shipped from our warehouse.

If you received a product from Proposition Cocktail Co. that is defective or damaged and wish to exchange it for the same item, please follow these steps:

  1. Email your return to: info@propositioncocktail.co
  2. Email subject should reflect your order number (i.e. Order 420)
  3. In the email, you must include photos of the defective or damaged product so we can see what is wrong with it
  4. Please describe the reason for your return

Once we receive your email return, we will review and reach out to you to verify your details and confirm an exchange. Exchanges are processed as quickly as possible, normally within 24 hours.

Proposition Cocktail Co. will cover the cost of shipping for all returned defective or damaged product. We try to ship out exchanges within 24 hours of receiving your return request.